September 17, 2007
Unytouch Manufacturing, formally known as Compudata Electronics was an integrator of GVision
products since 2001. During this time, Compudata Electronics integrated and serviced these products for
use in the North American market. As a result of the acquisition of CompuData Electronics by Unytouch
Manufacturing in February of 2007, coupled with the lack of ongoing support by GVision in providing
timely support of RMA documentation and or replacement parts to service their LCD monitors, we have
opted to establish the following repair procedure for GVision monitors.
Read More
March 1, 2007
Dear Customers,
Please be advised that effective March 15th, 2007 the below listed product(s) will no longer be covered under warranty by UnyTouch Manufacturing Inc. The products listed below are from Integrated products provided by Compu-Data Electronics prior to the migration with UnyTouch Manufacturing on February 1st, 2007.
List of product support discontinuations:
- Davi “UD, DV” series (12”-17” touch and non touch lcd’s)
- Hansol “UH, Han” series (15”, 17” touch and non touch lcd’s/crt’s)
- LG “LG” series (15”, 17” touch and non touch crt’s)
- Gvision “GV, UG” series (6.4”-19” touch and non touch lcd’s)
- Sampo “CD, SAM” series (12”-17” touch and non touch lcd’s)
Objective
The purpose of the End of Service Life (EOSL) Policy is to clearly define UnyTouch Manufacturing Inc service and support policy for hardware products or warranty parts that have been discontinued. Any deviations from this policy require written approval from the Operations Manager, Customer Advocacy.
Product Discontinuation (End of Product Life)
UnyTouch considers a product discontinued when it can no longer obtain warranty parts from the supplier or be ordered from UnyTouch Manufacturing and it’s authorized distributors. For many discontinued products, Unytouch will provide recommendations on a migration strategy. An example of when UnyTouch may elect to discontinue product is when the technical capabilities of the product have reached the end of their useful life in the marketplace. In this case, the logical strategy is to work with the customers to shift their investment from further revision of discontinued product toward migration to comparable new products. In some cases, this may include an upgrade or exchange promotion at special costs
End of Service Life Policy
UnyTouch End of Service Life Policy becomes effective upon product discontinuation or parts availability. Once a product has been discontinued, renewals of subsequent service contracts may be limited to reduced levels of support, and the product may no longer be eligible for engineering escalations. This information will be communicated as appropriate to impacted customers and partners.
Policy Exceptions
There may be scenarios or requirements that exist where UnyTouch will need to provide support beyond the stated End of Service Life Policy (e.g., specific customer or geography considerations).
February 22, 2007
Affecting part numbers U01-P150-2.5 Raptor 15" POS Terminals purchased between February 15th and 22nd 2007
Please be advised of a bios upgrade to enable Vista compatibilty has resulted in some units experiencing VGA or NIC errors.
Please download the updated
VGA and
4 in 1 Drivers to correct the problem.
February 8, 2007
Affecting part numbers U01-P150-2.5 Raptor 15" POS Terminals Purchased between Oct 2, 2006 / Dec 15, 2006
Please be advised that units supplied with Seagate Ultra ATA and SATA slimline hard drives part numbers 9CY011-304 and 9CC131-302 have been experiencing failures not in accordance to expected normal drop out. Please be advised that this problem is related only to the hard drives and is unrelated to the unit motherboard. Units experiencing failure may be returned for service or Unytouch will supply replacement drives at the customers discretion. Please contact our service department for more information 800-260-6249.
